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HOW WE LAUNCHED A WEBSITE FOR AN OXFORD ICON, WELLNESS AT THE RANDOLPH.

We partnered with Wellness at the Randolph to launch a standalone website that reflected the spa's calming experience. Our role was to translate a luxury, in-hotel wellness offering into a clear, accessible digital presence that could stand on its own, attract local audiences and support long-term organic growth from day one.

OUR INTRODUCTION TO WELLNESS AT THE RANDOLPH

Wellness at the Randolph Spa Interior
Wellness at the Randolph's jacuzzi

Oxford icon Wellness at the Randolph required a dedicated digital presence to support the spa outside the wider hotel brand. The challenge was to create an SEO strategy to launch the website that reflected the spa's calming presence. That website had to clearly communicate treatments, facilities, and memberships, while appealing to both Oxford locals and hotel guests.


Grid Digital Marketing was brought in to support the website launch and ensure it was built with strong SEO foundations from day one. Our focus was on clarity, structure, and discoverability, creating a platform that could grow organically while maintaining the calm, considered tone expected of a luxury wellness brand.

THE SEO STRATEGY

01

STRONG TECH SEO FOUNDATION

Launching a website often means there are plenty of SEO tech issues to be fixed. We knew we would have to address issues such as indexation, URL structure, and on-page setup, ensuring search engines could correctly crawl and understand the website from day one.

02

CONTENT CREATION.

We needed to ensure the content clearly explained the treatments and facilities in a way that felt calm, considered and easy to navigate. We wanted content that was structured to support both user understanding and search visibility. 

03

ANALYSING SEARCH BEHAVIOUR

During the initial briefing meeting with Wellness at the Randolph, we understood they wanted a way to track the campaign, which would give them an understanding of consumer search behaviour that could inform their other campaigns. 

04

SETTING UP THE GOOGLE SUITE.

Setting up Google applications, especially the Google Business Profile, was at the heart of this campaign. This went hand in hand with our previous aim of understanding consumer search behaviours. 

(c) Alexander Baxter_Grad Ox Spa_June 202411.jpg

THE KEY CHALLENGES.

Limited Digital Visibility at Launch:
As a newly launched website, there was no existing organic footprint. Without search visibility, potential customers had no clear way to discover the spa beyond the hotel brand.


Complex Services, Unclear Messaging:
The wellness offering included treatments, memberships, facilities, and packages, but this complexity wasn’t clearly explained online. This made it harder for both users and search engines to quickly understand what was available.

Dual Audience Requirements:
The website needed to appeal to two distinct audiences, spa visitors and hotel guests, each with different intent and expectations. Balancing clarity, relevance, and tone across both groups was a key challenge.


SEO Foundations Without Compromising Luxury:
The site needed strong SEO fundamentals from launch, but without introducing language or structures that felt overly technical or disrupted the premium, calming brand experience.

OPPORTUNITIES FOR SEO IMPROVEMENT.

Clear Treatment-Led Page Structure:
We identified opportunities to optimise webpages for treatments, facilities, spa days, and memberships, helping users quickly understand what was available while allowing search engines to interpret the offering with clarity.

Experience-Led Content Creation:
By developing content that aligns with real wellness search behaviour, the website could capture users at different stages of intent without feeling transactional or sales-led.

Strong SEO Foundations before Launch:
Implementing optimised metadata, internal linking, and clean site architecture before launch ensured the website had a strong technical foundation, avoiding disruptive changes later.


Local and Visitor Visibility Balance:
Positioning the site to serve both Oxford locals and hotel guests created opportunities to increase visibility across local wellness searches while still supporting destination-led discovery.

(c) Alexander Baxter_Grad Ox Spa_June 2024130.jpg

THE SEO STRATEGY

GOOGLE SUITE SET-UP.

Tracking the progress of our SEO strategies is vital for us. We understand that data insights can be a powerful tool for marketing strategies and want to provide our clients with accurate search data from the get-go. Following launch, we set up Google Analytics, Google Business Profile, Google Tag Manager and Search Console to ensure accurate tracking across the site. This allowed us to understand user behaviour across treatments and facilities pages.

KEYWORD RESEARCH.

Once we had all the Google tracking tools at our disposal, we could start building a picture of what consumers were searching for. We researched how users search for spa treatments, wellness experiences and memberships in Oxford. This ensured the site aligned with real wellness-focused search behaviour rather than assumptions.

IMPLEMENTATION AND INDEXATION.

Once all our research was in place, it was time to put it into practice. We wanted to take what we had learned from our consumer research and apply it to all aspects of the SEO strategy. For example, we optimised metadata to improve keyword phrasing, signalling intent to Google and other search engines. Once all this was in place, it was time to ensure the webpages were being indexed by Google to increase visibility. 

CONTENT OPTIMISATION.

Clear communication on what Wellness at the Randolph had to offer was a non-negotiable. We wanted to make sure the content we optimised wasn't just about SEO signals but also aligned with the relaxing tone of voice you would expect from a luxury spa. We refined existing content to clearly communicate treatments, facilities and experiences while maintaining a calm, luxury tone. The content needed to support search visibility while still feeling calm, refined and aligned with the experience of a luxury spa.

DYNAMIC MONTHLY REPORTS

Data is the fuel of all our SEO strategies; it ensures we are heading in the right direction and allows us to adjust our trajectory if we see something isn't working as expected. Creating a bespoke and dynamic monthly report helps our clients to track performance trends and engagement, helping highlight what was resonating with users and where further opportunities exist.

6-MONTH REVIEW AND REFRESH.

Communication and transparency are important to agency-client relationships, which is why, at the end of the 6 months with Wellness at the Randolph, we provided a full report on the website's performance over that period. SEO is a long-term strategy, so it's important to have regular check-ins along the way.  A full six-month review allowed us to assess performance, refine priorities and plan the next phase of growth without disrupting the website's structure or experience.

OUR RESULTS SO FAR.

IMPRESSIONS OVER TIME.

Wellness at the Randolph's Impressions

38%

Change in Appearance on Search Engine Results Pages (Impressions) from Q2 to Q3 in 2025

CLICKS OVER TIME.

Wellness at the Randolph's Clicks

68%

Increase in Google Clicks to the Website from Q2 to Q3 in 2025.

(c) Alexander Baxter_Grad Ox Spa_June 202413 (1).jpg

'Grid Digital Marketing expertly handled the launch of both our websites. They understood the importance of maintaining our brand image whilst also leading the way with the technical aspects. We were so glad to have them on board.' 

Lexie Teel - Hilton Graduate

LET'S WORK TOGETHER.

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