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HOW WE LAUNCHED A WEBSITE FOR AN OXFORD ICON, WELLNESS AT THE RANDOLPH.

We partnered with Wellness at the Randolph to launch a standalone website that reflected the spa's calming experience. Our role was to translate a luxury, in-hotel wellness offering into a clear, accessible digital presence that could stand on its own, attract local audiences and support long-term organic growth from day one.

OUR INTRODUCTION TO WELLNESS AT THE RANDOLPH

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Oxford icon Wellness at the Randolph required a dedicated digital presence to support the spa outside the wider hotel brand. The challenge was to create an SEO strategy to launch the website that reflected the spa's calming presence. That website had to clearly communicate treatments, facilities, and memberships, while appealing to both Oxford locals and hotel guests.


Grid Digital Marketing was brought in to support the website launch and ensure it was built with strong SEO foundations from day one. Our focus was on clarity, structure, and discoverability, creating a platform that could grow organically while maintaining the calm, considered tone expected of a luxury wellness brand.

THE SEO STRATEGY

01

STRONG TECH SEO FOUNDATION

Launching a website often means there are plenty of SEO tech issues to be fixed. We knew we would have to address issues such as indexation, URL structure, and on-page setup, ensuring search engines could correctly crawl and understand the website from day one.

02

CONTENT CREATION.

We needed to ensure the content clearly explained the treatments and facilities in a way that felt calm, considered and easy to navigate. We wanted content that was structured to support both user understanding and search visibility. 

03

ANALYSING SEARCH BEHAVIOUR

During the initial briefing meeting with Wellness at the Randolph, we understood they wanted a way to track the campaign, which would give them an understanding of consumer search behaviour that could inform their other campaigns. 

04

SETTING UP THE GOOGLE SUITE.

Setting up Google applications, especially the Google Business Profile, was at the heart of this campaign. This went hand in hand with our previous aim of understanding consumer search behaviours. 

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THE KEY CHALLENGES.

Limited Digital Visibility at Launch:
As a newly launched website, there was no existing organic footprint. Without search visibility, potential customers had no clear way to discover the spa beyond the hotel brand.


Complex Services, Unclear Messaging:
The wellness offering included treatments, memberships, facilities, and packages, but this complexity wasn’t clearly explained online. This made it harder for both users and search engines to quickly understand what was available.

Dual Audience Requirements:
The website needed to appeal to two distinct audiences, spa visitors and hotel guests, each with different intent and expectations. Balancing clarity, relevance, and tone across both groups was a key challenge.


SEO Foundations Without Compromising Luxury:
The site needed strong SEO fundamentals from launch, but without introducing language or structures that felt overly technical or disrupted the premium, calming brand experience.

OPPORTUNITIES FOR SEO IMPROVEMENT.

Clear Treatment-Led Page Structure:
We identified opportunities to optimise webpages for treatments, facilities, spa days, and memberships, helping users quickly understand what was available while allowing search engines to interpret the offering with clarity.

Experience-Led Content Creation:
By developing content that aligns with real wellness search behaviour, the website could capture users at different stages of intent without feeling transactional or sales-led.

Strong SEO Foundations before Launch:
Implementing optimised metadata, internal linking, and clean site architecture before launch ensured the website had a strong technical foundation, avoiding disruptive changes later.


Local and Visitor Visibility Balance:
Positioning the site to serve both Oxford locals and hotel guests created opportunities to increase visibility across local wellness searches while still supporting destination-led discovery.

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THE SEO STRATEGY

OUR RESULTS SO FAR.

IMPRESSIONS OVER TIME.

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38%

Change in Appearance on Search Engine Results Pages (Impressions) from Q2 to Q3 in 2025

CLICKS OVER TIME.

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68%

Increase in Google Clicks to the Website from Q2 to Q3 in 2025.

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'Grid Digital Marketing expertly handled the launch of both our websites. They understood the importance of maintaining our brand image whilst also leading the way with the technical aspects. We were so glad to have them on board.' 

Lexie Teel - Hilton Graduate

LET'S WORK TOGETHER.

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